Fix Copier Email Issues with Office 365 2FA

Setting up two-factor authentication (2FA) on your Office 365 account is a great step towards securing your email. However, you might encounter an issue where your copier stops emailing scanned documents. The most likely culprit? Modern authentication settings on your Office 365 account, which your copier doesn’t support.

While it might seem easiest to turn off modern authentication, this isn’t advisable in today’s security landscape. Disabling it would leave your email account vulnerable. Instead, the best solution is to set up an app-specific password for your copier.

Steps to Set Up an App-Specific Password

1. Log in to your Office 365 account.

2. Navigate to the Security settings.

3. Select ‘App passwords’.

4. Generate a new app password.

5. Enter this password into your copier’s email settings.

This workaround allows your copier to send emails without compromising your account’s security.

Need help getting it working? Give us a call—we’re here to assist you!