At R-Tech, we believe in transparent and fair pricing for our services. Here’s a breakdown of our charges:

• On-Site Service:

  • For on-site repairs, we charge a flat fee of $200 for the first hour.

  • Additional time is billed in 15 minute increments.

  • Our travel time is billed one way, which means the clock starts when we leave our office.

  • Minimum service duration: 1 hour.

  • 24/7 support including weekends and holidays is available at 2x our normal rate.

• In-Shop Repairs:

  • If you bring your computer to our shop, the hourly rate is $120.

  • There’s a minimum charge of $60 even for shorter tasks.

  • The maximum labor charge is capped at $240.

• Remote Support:

  • Our remote support services are billed in 15-minute increments.

  • The rate is $50 per 15 minutes (equivalent to $200 per hour).

• Diagnostics:

  • Our diagnostic fee is $60.

  • If you choose not to proceed with the repair after diagnosis, you only pay this fee.

  • If you decide to fix the issue, the diagnostics fee is waived.

• Parts

  • Parts are obviously extra and you can provide your own parts or we can provide them.

At R-Tech, we’re committed to providing quality service without hidden costs. Feel free to reach out to us at 818-347-1100 if you have any questions or need assistance. Your satisfaction is our priority!