Resolving Browser Issues in Two-Factor Authentication

At R-Tech, we pride ourselves on delivering reliable and effective solutions to our clients’ technical problems. Recently, we encountered an issue with a client who was facing difficulties with the 2-factor authentication on Ultrax. The program would open a browser, but instead of properly loading the webpage, it displayed a blank screen.

This wasn't an isolated incident. We've seen similar problems with other software like Lacerte, where the browser fails to display the necessary page. Our initial attempts to resolve this issue using Chrome and Edge proved unsuccessful.

The Solution? Firefox.

After some investigation, we found that installing Firefox and setting it as the default browser resolved the issue. Once we did this, the webpage loaded correctly, and the 2-factor authentication process could be completed without further hitches.

Do You Need Help?

If you’re experiencing similar issues or need assistance with maintaining your accounting programs, give us a call. We’re here to support your firm’s needs and ensure that your software runs smoothly.